Frequently Asked Questions
Q. Do you offer Free Shipping on all your items?
A. YES! We ship our shoes and boots worldwide for free to 185 countries. All products include Free Shipping, all taxes and shipping costs are included in all our prices, what you see is what you pay, there are no hidden fees, taxes or shipping costs added to your bill at checkout.
Q. What currency do you use?
A. All products listed on this web site are priced in US dollars.
Q. Can I still buy products from another country even though prices are in US Dollars?
A. Yes! You can still purchase products on our web site if you live in another country other than the United States. When you purchase an item, your items will be converted to the currency of your country when Paypal processes your credit card payment at checkout.
Q. How Long does it Take to Receive my Order?
A. Please allow 3 to 5 business days for processing your order, and 1-2 business weeks for shipping your items to you. Please be patient while we are processing and shipping your order to your address.
Q. How do I remove an item from the Checkout Page?
A. To remove an item from Checkout, simply click on the “Cart” menu link at the top of the page, then click on the red X button on the left of the page and remove the item you do not want to include in your shopping cart.
Q. How long do I have to return an item?
A. We accept all returns within a 15 day period. If you are not completely satisfied with your order, you can return it for a full refund within 15 days from the date of purchase.
Q. How do I return a product from your Store?
A. We offer a 100% Satisfaction Guarantee. We will even pay for the return shipping, should you decide to return your order for a full refund. We process all refunds within 24 to 72 hours from the date of your refund request.To return a product, simply send us an email below with your Full Name, Date of purchase, Order Number, Mailing Address, Zip or Postal Code, Email Address and Phone Number and we will contact you with your refund details. Visit our Product Returns Page to return an item.
Do You Accept All major Credit Cards?
A. Yes, we accept all major Credit Cards with Paypal’s Secure Online Ordering system including Visa, Mastercard, American Express and many more.
Is Your Site Secure For Placing Orders?
A. Yes, when you place an order on our website, you will be directed to the secure Paypal Checkout processing system. Paypal has secure online order processing technology to protect your online purchase. Your order will be placed with Paypal, a trusted Worldwide online payment processing company. When you process an order from our store with Paypal, you will receive an email from Paypal confirming your purchase with an order number for your reference. You will also receive a confirmation email from us, with your order details.
Do I Need an Account with Paypal to Process an Order?
A. No, you do not need to set up an account with Paypal’s online ordering system to place an order. Paypal does not require that you have an account with them to process an online order.
Are there any fees on my part for requesting a Refund?
A. No, you will not pay any fees whatsoever in processing a Refund.